Nameless Brand Australia — Consumer Warranty Policy & Procedure (2025)

Warranty Information – Non-Transferable
Effective Date: January 1, 2025
Issued by: Nameless Brand Australia

1. Introduction

At Nameless Brand Australia, we are committed to producing high-quality, reliable instruments. Each guitar is built with precision, inspected, and tested to meet our high-performance standards.

This Limited Warranty is issued in accordance with the Competition and Consumer Act 2010 (Cth), Schedule 2 – Australian Consumer Law (ACL). It outlines your rights under Australian law and Nameless Guitars' obligations as a supplier of goods to Australian consumers.

 This warranty is in addition to your statutory rights under the ACL — it does not replace, limit, or exclude them.

2. Legal Reference

This policy has been prepared in accordance with:

For a full explanation of your consumer rights, visit:
 https://consumer.gov.au/consumers/for-consumers

3. Warranty Eligibility

  • Valid only to the original purchaser.
  • Applicable only in the country of original purchase.
  • Non-transferable under any circumstances.
  • Proof of purchase (receipt/invoice) is required for all warranty claims.

4. Warranty Periods

Product Type

Coverage Period

New Guitars

12 months from purchase

Electronics & Hardware

6 months from purchase

Repairs / Replacement Parts

3 months from completion date


5. Your Rights Under Australian Consumer Law

Under the ACL, consumers are entitled to:

  • A replacement or refund for a major failure; and
  • A repair or replacement if the product is not of acceptable quality, and the failure is not major.

A Major Failure occurs when the product:

  • Is unsafe.
  • Is significantly different from the description or sample.
  • Has a serious problem (or multiple smaller issues) that would have prevented purchase had the consumer known.
  • Is not fit for purpose and cannot be easily rectified within a reasonable time.

 More on Major vs Minor Failures – ACCC

6. Warranty Coverage

This warranty covers manufacturing defects in materials or workmanship, including:

  • Structural faults (e.g., neck joint separation, top cracks due to faulty construction).
  • Electronics (e.g., preamps, pickups, switches, wiring).
  • Hardware (e.g., tuners, truss rods, bridges under normal use).

7. Exclusions – What Is Not Covered

The following are not covered under warranty:

  • Normal wear and tear (e.g., fret wear, finish fading, string corrosion).
  • Damage from misuse, neglect, accidents, or modifications.
  • Environmental damage (humidity, temperature, sunlight).
  • Routine maintenance (e.g., setups, intonation, string changes).
  • Unauthorised repairs or use of non-approved parts/power supplies.
  • Products with removed or altered serial numbers.
  • Private sales or purchases from non-authorised resellers.

8. Warranty Claim Procedure

Step 1 – Fault Assessment

All warranty claims must undergo assessment by Nameless Brand Australia or an authorised technician.

  • If the issue is not a manufacturing defect, the consumer may be charged a reasonable inspection fee.

Step 2 – Submit a Claim

To lodge a claim, provide:

  • Proof of purchase
  • Description of the fault
  • Photos or videos showing the issue
  • Serial number and purchase date

 Email: info@namelessbrand.com.au
 Post: 4/2181 Princes Highway, Clayton VIC 3168

Step 3 – Evaluation and Resolution

Fault Type

Nameless Guitars Will…

Minor Fault

Repair or replace the defective component

Major Fault

Offer your choice of refund, replacement, or repair

Unavailable parts

Offer store credit or replacement model

All approved claims will be processed within 48 hours of receiving the product.

9. Consumer Obligations

To remain eligible for warranty coverage, customers must:

  • Use and maintain the instrument per manufacturer guidelines.
  • Avoid unauthorised repairs or modifications.
  • Store and transport the guitar in a climate-appropriate case or space.

Failure to comply may void your warranty.

10. Retailer Obligations

Nameless Brand Australia are committed to:

  • Processing claims fairly and promptly.
  • Clearly communicating assessment results and next steps.
  • Informing customers of their statutory rights.
  • Maintaining records of all claims and outcomes.

11. Shipping & Returns

  • Customers must safely package products for shipping.
  • If the claim is approved, Nameless Guitars will cover return shipping.
  • If the claim is denied, the customer may bear the cost of return shipping and/or inspection fees.

12. Turnaround Times

  • Most claims are assessed within 7–14 business days.
  • Repairs or replacements are subject to part availability.
  • Customers will be notified if delays occur.

13. Contact Information

For warranty support or claims:

Email: info@namelessbrand.com.au
Address: 4/2181 Princes Highway, Clayton VIC 3168

14. Legal & Government Resources

Nameless Brand Australia
Proudly supporting musicians with reliable instruments and responsible service.